Last updated: 18 October 2026
By accessing this website or booking an appointment, you agree to comply with these Terms & Conditions. Please read them carefully. If you do not accept them, please do not use this website or book treatments with us.
1. About us
DermMED Aesthetics is a doctor-led medical aesthetics clinic providing evidence-based cosmetic and skin treatments in Ingleby Barwick.
2. Medical & aesthetic disclaimer
All treatments provided are medical or cosmetic procedures.
- Results vary between individuals and are not guaranteed.
- Information on this website is for general guidance only.
- It does not replace a face-to-face medical consultation.
- A full consultation and clinical assessment will always be performed prior to treatment.
3. Consultations & treatment suitability
- A consultation is required prior to treatment.
- You must provide a complete and accurate medical history.
- Treatment suitability is determined solely by the practitioner.
DermMED Aesthetics reserves the right to decline or delay treatment if it is deemed clinically inappropriate.
4. Consent
- Written informed consent is required before all treatments.
- You must have the capacity to understand the procedure, risks and alternatives.
A cooling-off period may apply for certain treatments in line with best practice.
5. Appointments & deposits
- A deposit may be required to secure your booking.
- Appointment times are reserved specifically for you.
Late arrivals may result in reduced treatment time or rescheduling.
6. Cancellation & missed appointments
A minimum of 48 hours' notice is required for cancellations or rescheduling.
- Less than 48 hours' notice: deposit will be retained.
- Failure to attend: full deposit will be lost.
7. Refund policy
- All treatments and packages are non-refundable once commenced.
- No refunds will be issued for change of mind for treatments bought in clinic.
- Treatments and treatment plans bought online through our patient app come with a 14-day right to cancel, set out in section 7A.
- Nothing in these terms affects your statutory rights.
7A. Buying treatments online (patient app)
These terms apply when you pay for a treatment, course or monthly treatment plan through our patient app. They sit alongside the rest of these Terms & Conditions. If anything conflicts, this section applies to online purchases.
- Who you are buying from: DermMED Aesthetics, 6 Portchester Close, Ingleby Barwick, Stockton-on-Tees, TS17 5LQ (Company Registration No. 15319813). Email dermedaesthetics@outlook.com, phone 01642 638541.
- Adults only: you must be 18 or over to buy, and we will check this in clinic. We will not treat anyone under 18.
- What's for sale online: consultations, skin treatments (such as laser, microneedling and facials) and monthly treatment plans. 6-session laser courses are only sold after your laser consultation and patch test, once Dr Maria has confirmed a course is suitable for you. Injectable treatments (such as dermal fillers, skin boosters, polynucleotides and PRP) can't be bought online. They are only arranged after a consultation, and only once Dr Maria is satisfied they are right for you and you have had time to consider them.
- Prices: prices include VAT where it applies. The price you pay is shown before you pay. For treatments shown with a "from" price, you pay the starting price online, and any difference is agreed with you in clinic before treatment. You are never charged more without agreeing first.
- Consultation and suitability: every treatment depends on Dr Maria's clinical assessment. If she decides a treatment is not suitable for you, we will offer a suitable alternative or give you a full refund of what you paid for it. The choice is yours.
- Booking your appointment: after paying, book a time through our booking page. Section 6 (cancellations and missed appointments) applies to that appointment, but we will never keep more than our normal booking deposit if you miss it.
- Your 14-day right to cancel: you can cancel an online purchase for any reason within 14 days of the day you paid. Tell us by email or phone (details above). We refund you within 14 days, to the account you paid from. If you asked at checkout for treatment to be able to start within those 14 days and you cancel after treatment has started, we deduct the value of the treatment already given. Once a treatment has been fully given at your request within the 14 days, you can no longer cancel it.
- Changing your mind later: paying online does not commit you to treatment, and you can change your mind at any point. After the 14 days you can still cancel any treatment that hasn't been given, for a refund of those sessions. If you cancel part of a discounted course, the sessions already given are charged at the single-session price and the rest is refunded. Unused treatments stay valid for 12 months from purchase.
- Consent: paying is not consent to treatment. Dr Maria will discuss the benefits, risks and alternatives with you in person, give you time to think, and ask for your consent herself before any treatment.
- What the price covers: online prices cover the treatment session shown. Dr Maria will explain any follow-up, top-up or review costs before you agree to treatment.
- Payment: you pay by bank on a secure payment page run by Tide, our business bank. Please use your full name as the payment reference, and email us after paying with your name and what you paid for. We never see your online banking login or card details.
- Problems: if a treatment isn't carried out with reasonable care and skill, you have rights under the Consumer Rights Act 2015. Please contact us first (section 18).
- Payment plans: PLIM payment plans are credit agreements between you and PLIM Limited, not us. They are arranged separately and are not part of an app purchase.
Right to cancel. You have the right to cancel an online purchase within 14 days without giving any reason. The cancellation period ends 14 days after the day you paid (the day the contract was made).
To cancel, you must tell us — DermMED Aesthetics, 6 Portchester Close, Ingleby Barwick, Stockton-on-Tees, TS17 5LQ, email dermedaesthetics@outlook.com, phone 01642 638541 — with a clear statement, for example a letter sent by post or an email. You may use the model cancellation form below, but you do not have to. To meet the deadline, you only need to send your message before the cancellation period ends.
Effects of cancellation. If you cancel, we will refund all payments we have received from you without undue delay, and no later than 14 days after the day we are told you are cancelling. We use the same payment method you used, unless you have expressly agreed otherwise, and there is no fee for the refund. If you asked for treatment to be able to start during the cancellation period, you will pay us an amount in proportion to what has been provided before you told us you were cancelling. You lose the right to cancel a treatment once it has been fully given at your request within the cancellation period.
This information, the confirmations you gave at checkout and the form below are also included in the order confirmation we email you once we have received your payment.
7B. Monthly treatment plans
- What a plan is: a way to pay for a regular maintenance treatment in equal monthly amounts instead of per session. Plans are only for treatments Dr Maria has recommended for you at a consultation, and you confirm this when you join. Plans cost the same as paying per session. There are no discounts, extras or incentives.
- Each session: each session in your plan can be booked once you have made the number of monthly payments shown for it since your last session, so you never pay for treatment after you have had it. Dr Maria checks that the treatment is still right for you, and asks for your consent, every time.
- Payment: you pay the first month by bank through Tide when you join in the app. We then contact you to set up your following monthly payments, for example by standing order from your bank. Your plan continues each month until you stop it.
- Stopping: you can stop at any time, with no minimum term, by contacting us, and by cancelling any standing order with your bank. No further payments are due. Any payments you have made towards a session you haven't had are refunded.
- 14-day right to cancel: within 14 days of joining you can cancel and get back everything you have paid, minus the value of any session already given.
- Changes: we will give you at least 30 days' notice by email of any change to your monthly payment, and you can stop before the change takes effect.
- Missed payments: if a monthly payment doesn't arrive, we will contact you. The plan ends if the payment isn't made, and payments towards a session you haven't had are refunded.
7C. Launch event tickets
These terms apply to tickets for the DermMED Aesthetics launch event on Tuesday 10 November 2026, 10:00 to 14:00, at 6 Portchester Close, Ingleby Barwick, Stockton-on-Tees TS17 5LQ (version 2026-10-16.2).
- Your ticket: each ticket costs £25, admits one named guest to the one-hour slot booked, and includes the demonstrations, refreshments and a goodie bag. Each slot is limited to 5 guests. Guests must be 18 or over.
- Payment: you pay by bank through our Tide payment page using the payment reference you are given. Your place is held for 48 hours while we wait for payment, after which we may release it. Your ticket is only valid once we have confirmed your payment, and your ticket page will then show it as paid.
- Entry: show your QR code ticket at the door. Each ticket can be used once. Please keep your ticket link private, as anyone who has it can use the ticket.
- No refunds: the event takes place on a specific date, so the 14-day cancellation right does not apply to tickets (Consumer Contracts Regulations 2013, regulation 28(1)(g)), and tickets are non-refundable if you can't attend.
- Changing your slot or passing your ticket on: you can move to another slot (if places are available) or transfer your ticket to someone else, free of charge, by contacting us before the event. When a ticket is transferred, we issue a new ticket link and QR code and the old one stops working.
- If we cancel or change the event: if we cancel the event, or move it to a different date, you will get a full refund of your ticket price if you can't attend the new date. Your other legal rights are not affected.
- Demonstrations: live treatment demonstrations are carried out by Dr Maria on models who have had a full consultation and given their consent. Guests are not treated at the event. Attending is not consent to any treatment, and no treatment is booked or given without a consultation and your informed consent.
- £25 off a treatment, product or future consultation: once your ticket is paid, the £25 ticket price will be deducted from any treatment, product or future consultation you buy from DermMED Aesthetics, at the event or up to and including 10 May 2027 (6 months after the event). Please quote your ticket reference when you pay. The credit can be used once, on a single purchase, by the named guest (or the person the ticket was transferred to). It has no cash value and can't be exchanged for cash or refunded. Any treatment is still subject to a consultation and to the treatment being suitable for you. Cancelled or unpaid tickets carry no credit.
- Offers: any offer mentioned at the event is subject to a consultation with Dr Maria and to the treatment being suitable for you. There is no obligation to buy anything.
- Photographs: we won't photograph or film guests without asking first.
8. Results & expectations
- Results vary between individuals.
- Multiple sessions may be required.
- Maintenance treatments may be necessary.
No guarantees are provided regarding outcomes.
9. Laser & energy-based treatments
For treatments including laser hair removal and laser facials:
- A patch test is required prior to treatment.
- You must avoid sun exposure, fake tan and contraindicated medications.
Failure to follow pre-treatment advice may result in cancellation of treatment and increased risk of complications. DermMED Aesthetics accepts no liability where pre- or post-care advice is not followed.
10. Injectables & advanced treatments
For treatments including anti-wrinkle injections, dermal fillers, PRP and skin boosters:
- Risks may include bruising, swelling, infection and rare complications.
- All procedures are performed by a qualified medical professional.
11. Aftercare responsibility
You agree to follow all aftercare advice provided. DermMED Aesthetics is not responsible for complications arising from failure to follow aftercare instructions.
12. Pricing & promotions
- Prices are subject to change without notice.
- Confirmed bookings will honour agreed pricing.
- Any promotional offers are non-transferable.
- In line with GMC guidance for doctors who offer cosmetic interventions, we do not offer time-limited deals, loyalty or reward schemes, refer-a-friend offers, prizes or membership discounts on any treatment. The only reduced prices are our published 6-session laser courses, which are only sold after a consultation and patch test.
13. Children & clinic safety
Children are not permitted in treatment rooms for safety and clinical reasons.
14. Liability
DermMED Aesthetics will not be liable for:
- Indirect or consequential losses.
- Outcomes where medical history was incomplete.
- Failure to follow aftercare advice.
Nothing in these terms excludes or limits liability for negligence causing death or personal injury, or any other liability that cannot be excluded under applicable law.
15. Website use
All website content is owned by DermMED Aesthetics. You may not copy, reproduce or distribute content without permission.
16. Before and after photographs
Any before and after images shown on this website are photographs of our own patients, published with their written consent, which they may withdraw at any time. They are unretouched and unfiltered, and we make every reasonable effort to keep lighting, angle and positioning consistent between the two images.
Individual results vary considerably and depend on your skin, age, general health, the plan agreed at consultation and how closely aftercare is followed. Images show what has been achieved for a particular patient and are not a promise, guarantee or representation that you will achieve the same or a similar outcome.
17. Data protection & privacy
Your personal data is handled in accordance with applicable UK data protection laws. Please refer to our Privacy Policy for further information.
18. Complaints procedure
If you have any concerns, please contact us at dermedaesthetics@outlook.com. We aim to resolve all complaints promptly and professionally.
19. Governing law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
For details about our registered company, please see our Company Information page.
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